Booking requests
Customers ask for a time from your page. You accept or decline, and we email them for you.
Every plan
Every plan can take booking requests. On Pro, with a diary connected, bookings can go straight into your diary instead.
With booking requests, customers ask for a time and you decide. Nothing is booked until you say yes.
Set it up
- Open Bookings. Under What people can book, fill in each Service with its Length and Price, then choose Save services.
- Open Page. Under How do people book?, choose Booking request and press Save.
Your Book button now opens your services. The customer picks one, then picks a time under When suits you?, or types one under Or another time. If you haven’t connected a diary, they type when suits them. They add their name and email and choose Send request.
Answer a request
We email you when a request arrives. It shows in Bookings under Requests, and in Requests.
- Check the day and time. Change it if you’ve agreed another with the customer.
- Choose Accept. The booking moves to Coming up and we email the customer.
- Or choose Decline. We email them to say you can’t take it.
Ask a question first
Open Requests and choose Reply by email or WhatsApp. Both open your own email or WhatsApp, so the conversation stays yours. WhatsApp shows when the customer gave a phone number.
Requests don’t take a deposit. Deposits come with bookings straight into your diary, on Pro.